dmSwitchboard12: Local number & virtual switchboard

About dmSwitchboard12: Starter Pack

We offer a cloud hosted, enterprise grade switchboard that is supported, maintained and upgraded by us instead of you having you do it on your own hardware in your office. The easiest way to get up and running is by ordering the starter pack. Once you have this up and running you can add more numbers anytime and set up call handling online. When someone calls your virtual number a reception with a tone driven menu will allow users to select the department they are looking for using the dial pad on their phone. They can also be diverted directly to staff members if they know the extension of a particular person. Call whisper is available so you can tell that your calls are for business when answering. Calls can be transferred and there is also voicemail available for when staff members are busy and can not take a call.

How dmConnect call forwarding works:

Reception: Tone driven menu When a caller phones, your switchboard can automatically answer the calls, welcomes the caller and give them options that they can select using the dial pad. Department: Diverts
The above mentioned menu can give them various choices: press 1 for sales, 2 for support, 3 for admin etc. This will take them to the department they need.

Direct to staff: Diverts
If the caller knows the direct extension of a person they are trying to reach they can reach the staff member directly.

Voicemail / Answering
If nobody is around to take the call a voicemail can be left. The person will be notified of the message via email. If you have dmAnswers a live human will take a message for you and notify you.

Transfer Calls
You can transfer calls mid call should you need another staff member to take the remainder of a call.

Take & make calls
Use your landlines or mobiles using PSTN or you can use VoIP on your computer or your mobile phone using the smartphone app for inbound and outbound calls.

How to order dmConnect

Step 1: Enter your label name (optional) and Add to trolley
Step 2: Choose your own geographic UK number
Step 3: Click checkout and follow the payment process

Costs

dmCalls12 outbound calling charges:

GEO UK 1.25ppm, 2/3 world 1.85ppm, MOB UK & 2/3 world 8ppm

How we calculate our call costs

There is no connection charge

There is a minimum call charge of 3p (lower than most of the big players).

But there is no charge to call UK freephone numbers, or if the call does not connect.

At the end of the call we calculate the cost using the call length in seconds and the pence per minute rate
(unlike some services we don't round call times up to the minute).

If there is a part of a penny, we round up to the next penny (e.g. 60 seconds call to Vodaphone UK costs 8p, 61 seconds costs 9p)

dmCalls12 cost summary

Calls to UK

Land lines cost 1.25ppm

The "big five" mobile cost 8ppm(Orange, Vodafone, O2, T-Mobile and 3 Mobile). See the full tariff list (pdf) for details of charges to other mobile carriers.

Calls to 2/3rds of the world
(45 countries, or 2/3rds of the world's population)

Land lines for 1.85ppm. This includes mobile phones that are on the same tariff as land lines.*

Mobile for 8.00ppm. Where we can, this is not as widespread as we would like, but it is our policy to get these rates for mobile use

Including: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Korea (south), Luxembourg, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA and Venezuela.

Calls to remaining 1/3rd of the world
For the costs of calls to the remaining 1/3rd of the world please See the full tariff list (pdf).

* Excludes mobile phones, premium rate numbers, non-geographic numbers, some rural areas and some dependencies. We only exclude these when it is not economically viable to include them.

* All costs exclude UK VAT

dmSwitchboard12 is easy to set up and control

Basic set up takes about 10 minutes

The starter pack comes with a free ProTime set up session, where one of our friendly experts helps you to get your switchboard up-and-running, assisting you in the creation of your first plan.

The web-based plan editor allows you to create and edit plans at any time

Set up extensions for receptions, teams and people, and configure their behaviour. Associate them with direct numbers, set opening-hours, and adjust how long an extension rings before a call is sent to voicemail or your answering service.

A dedicated support team is here to help

If you don't understand something, or something goes wrong, our support team is here to help. Telephone and email support are available, in addition to web-based video tutorials, helpful notes, and trouble-shooting guides.

100% of support calls are answered by people

95% are answered within four rings

90% of problems are resolved by the same support person that answers your call

100% of support emails are answered within 4 working hours

Look local, be anywhere

By combining dmSwitchboard12 with virtual numbers, you can create a stable, office-based 'big company' impression from practically anywhere. BuyUK Local numbers, including the popular0203 Greater London and 0207 Central London ranges, or choose from UK non-geographic ranges including0800 Freephone, 0844, 0845, 0870 and0871.

Low-cost numbers to suit your business

Adding virtual numbers to your dmSwitchboard12 doesn't cost the earth. You'll pay a low line rental charge (typically £3 + VAT per calendar month) for each virtual number.

In most cases inbound call routing is FREE to SIP and WebPhone destinations, while for mobile and land line destinations you'll pay the same tariff as for outbound calling. The only exceptions are 0800 numbers, which cost you from 1.45 ppm - 2.45 ppm to receive calls (depending on tariff), and 0844, 0845 and 0871numbers, which actually pay out to you when you receive calls.

The business number that travels with you

And as well as receiving calls anywhere, you can make outbound calls using your office caller ID (CLI) as well, meaning that wherever you are, your office travels with you.

Keep your existing number.

If you've got a well established business number that you don't want to change, don't worry. You can bring your existing number with you when you buy dmSwitchboard12. To find out more about keeping your existing number, click here.

Grow your Switchboard, add extensions and numbers anytime

If you want more inbound numbers or extensions these can be added at any time, and are charged per number and per extension. Finally, there is no long-term contract, so you can cancel your switchboard ay any time.

More Features

Full Features

Switchboard Online Control Plan

The switchboard plan allows you to set how you want calls to be handled. This is done using receptions, team/department and personal extensions.

Reception extensions
With a greeting and department choice.

Team extensions
Distribute calls to team members / departments.

Personal extensions
Allow everyone to take inbound and make outbound calls.

DDI Extension
Each extension can have a direct dial inwards number allocated to it.

Use Geographic and National number ranges:

You get one geograpic number with your dmSwitchboard starter pack, however you can also add national number ranges numbers to your switchboard at a later stage.

Geographic Ranges
0207 London and 650 other area codes in the UK

National Ranges
0800 Tollfree | 0870 | 0871 | 0844 | 0854

Message Taking:

If you are busy, have the system take a message for you. You can use a standard prerecorded voice or you can use a live human answering service as an add on for your messages.

Voicemail
If you are busy have the system take a message.

Email Delivery
Get messages as sounds files in your email, access from anywhere.

Call Records
See when you were called.

Customised Voice Message
Use your voice or a voice artists voice as a prompt.

dmAnswers
Add on the live human answering service.

Email delivery Call details, including CLI, delivered to your email address

Call records You can see when you were called if you need to find a voicemail again

Customised Outgoing Message (OGM) Use your voice or a professionals to invite callers to leave a message

Multiple Voicemail boxes Each extension has its own voicemail account with individual settings. This increases the caller's confidence that they are through to the right department, and ensures that the right person gets the message.

dmAnswers integration Send call overflows to a human answering service (an add-on) when getting all messages is important.

Call Hunting / Phasing:

Parrallel ringing and optimal control of answering times and call distribution. When you are busy with lots of calls it's important that you don't leave callers waiting too long. The team extension 'hunts' the available team members until one takes the call. Some team members can be held in reserve and phased in if the caller has been kept waiting for more than targeted times.

Call Hunting
Hunt available team members until one takes the call.

Parrallel Ringing
Several phones ring at once.

Timed Phasing
More people can be included into the team if the extension has been ringing for a while.

Timed phasing
Depending on how long the team extension has been ringing, more people can be included into the team

Parallel calls
Several personal extensions can be rung at the same time

AnyTalk
This works with AnyTalk.

Caller ID and Enhanced Call Information:

Know who is calling you and let people know that you are calling them by displaying the phone numbers calling.

Outbound CLI
You can select the CallerID used by your outbound calls, so that people know who's calling, and have your number in their phone's memory.

Incoming CLI
When you receive calls you will see the incoming CallerID and, with enhanced call information, how the call came through the switchboard, allowing you to answer with the appropriate company and department greeting.

Inbound caller ID to PSTN
When calls are delivered on your landline or mobile the original Caller ID is passed on.

Inbound Enhanced Call Information to PSTN
When calls are delivered to your landline or mobile we can "whisper" the company and extension the call was to.

Inbound Caller ID to SIP phone
When calls are delivered on your SIP phone Caller ID is included.

Inbound Enhanced Call Information to SIP phone
When calls are delivered to your SIP phone we can "whisper" the company and extension the call was to

Inbound call presentation on the WebPhone
We deliver the Caller ID, the Enhanced Call Information, and how the call flowed through the system

Inbound Caller ID on unattended transfers
We pass on the Caller ID when you do an unattended transfer, even when going to PSTN

Outbound Caller ID control by extension
You can set the Caller ID for each extension, and you can choose reception, team or personal DDI numbers, or withheld. This feature is consistently available across all access methods.

Operating Hours:

Set call handling according to whether you're open or closed. This can be done company wide or on a per-extension basis.

Weekdays
Set the hours you are open during the week.

Weekends
Set the hours you are open during the weekend.

Holidays
Set the hours you are open during holidays.

Bank Holidays
You can specify special behaviour for Bank/National Holidays.

Multiple matches
You can specify several different patterns for open hours

Individual extension overrides
Individual extensions can use the company central default, or have their own values.

Company central default
You create a default for the company, that can be centrally managed.

AnyTalk:

Use traditional PSTN and internet telephony (VoIP) and save on costs.

SIP phone
Handsets or softphones

PSTN
Take calls on mobiles and landlines

Webphone
Easy to use VoIP on your PC

SIP phones Several Internet telephony (SIP) phones can be connected on one personal extension, they can be handsets or softphones (PC/smartphones) PSTN phones
You can use mobiles or landlines to work with your switchboard, unlike other switchboards, it's not a second class citizen

WebPhone
You can use our WebPhone to work with the switchboard, with zero configuration.

Caller ID and Enhanced Call Information
Essentially, all phone types are fully supported.

MidCall Menu
Essentially all phone types offer all features and are consistent.

PSTN call phasing
You can have calls delivered to your mobile or landline as a backup, with a delay behind in internet phone

CLI authenticated login
You can dial into the switchboard from your landline or mobile phone with automatic authentication, to access any extension, or to make outbound calls

Disaster recovery
If your office or internet is out of action, fall back to mobile phones, with full business functionality, at the touch of a button.

Plan Manager & Editor:

Use the web interface to adjust your call handling as your business changes or grows. You can save plans and activate them should you need to. We also have a disaster recovery plan option.

Plan manager
Edit, activate and delete plans.

Plan report
For documentations purposes.

Disastar recovery plan
Activate this is there is a disaster.

Plan Manager
A webapp allowing you to manage a set of switchboard plans. You have options to edit, activate, and delete plans

Plan Editor
A web control that allows you to build and change the plan for your switchboard

Plan Editor tooltips
All elements of the plan have mouseover tool tips with handy advice

Rapid plan creation
You can build a plan from scratch in a matter of minutes

Plan report
A report of your plan, that can used for documentation, and an extensions handout to the company

Plan auto-save
Automatic saving of your changes as you edit.

Plan version retention
We retain all versions of your plan for at least 2 months, so that if you make an edit error, you can go back, even if it is weeks later.

Responsive editor and manager
All these controls are done using Web 2.0 ajax technology, to give desktop application type speeds of use.

Disaster recovery plan
You can set a specific plan to be your disaster recover plan, should your office or infrastructure have problems.

Plan activator
When the plan is activated, all related services are automatically updated in a consistent manner, and any audio resources are uploaded.

Rapid deployment
When you activate your plan, everything deployed and configured automatically in less than a minute.

Integrated VoiceOver
Works in an integrated way with your voiceover system, to make it easy to have your own voice on the switchboard.

VoiceOver:

Use your voice or a professional voice artist for your voice prompts.

Your voice
Use your own voice to record scripts.

Pro VoiceOver
Get a professional voice artist to record your scripts.

Auto Catalog
On request from the plan editor, the system generates a comprehensive catalog of sound files to be recorded.

Template recording files
When the catalog request is prepared, there are also template sound files that have the correct name and audio format, that you can record over.

Integrated into deployment
It will automatically load the sound files when deploying the plan, different plans can use different sources.

Progress reports
Whenever there is a catalog prepared, a check done, or an activation, there is a record on the file system, so that you know how well everything went.

Cloud data
It uses your cloud space, that you can manage (we have a free service that we have tested and recommend). Uses the WebDav standard, which you can access as a directory from any of your computers.

ProVoiceOver available
If you would prefer our voiceover artist to record your voiceovers we can arrange it

MidCall Menu:

With the MidCall Menu you can transfer calls around your company quickly and effectively, or initiate conference calls.

Call Transfer mid call
Transfer either attended or unattended.

3 way conference
Call a 3rd person for a call.

On hold
Origianl caller on hold during transfer.

Unattended transfer
Transfer a caller to another extension or PSTN number, wihout any introduction or checking that the call is put through.

Attended transfer
Transfer a caller to another extension or PSTN number, with a briefing / consultation then handover, or return to caller.

3-way conference
Call a 3rd party extension or PSTN number and all confer together. The original recipient can leave the conference and the call will continue.

AnyTalk
MidCall Menu options, with consistent control across PSTN phones, SIP Phones and WebPhones.

AnyTalk
Provides the Caller ID when doing an unattended transfer, across PSTN phones, SIP phones, WebPhones, and to 3rd-party PSTN calls.

On Hold
When the original caller is on hold while performing mid-call actions, hold music will play.

WebPhone:

Internet / VoIP calls on your PC using the webhphone easily. All extensions come with a free WebPhone that allows you to take incomming calls and make outgoing calls using your computer and a connected headset. (Windows only)

Zero setup
All automatically setup.

Free With dmSwitchboard12.

6x simultaneous calls
The WebPhone can take up to six simultaneous calls, and has the ability to put calls on hold.

10x accounts


Zero setup automatic provisioning
All credentials and setup information is automatically inserted.

Separate ringing and audio
You can have ringing (e.g. loudspeaker) on a separate device from the call reception (e.g. bluetooth headset).

Jump to front
The WebPhone can be in the background while you are working, but jumps to the front when a call arrives.

Enhanced Call Information
All call information, including the path that the call has taken through the switchboard.

Free with SB12
Normally you would have to pay for such an advanced soft phone.