How To Limit Client Talk Time & Still Get Their Business
Time is money when it comes to running your business, and with client talk time taking up a lot of the workday, it could be really difficult to get to other tasks This is why it's beneficial to have an exceptional VoIP service that will ensure the workplace is always productive.
How VoIP can increase productivity
While a phone ringing off the hook is a great confidence booster for your business, there are days when you need to get your head down. Having a voicemail service can help especially when you’re that busy. Instead of the standard voicemail message, drive a customer to perhaps send an email or go to your website. This way you can also increase your online traffic, and your client’s query could be answered by simply browsing.
Find a service that allows customisable voice messaging, which allows you to retrieve messages via email or SMS. Voicemail has moved on from just the standard ‘leave a message after the tone’.VoIP provides you with customisable features, including a single mailbox where you can retrieve messages, and consolidating messages into one voicemail account.
The voicemail-to-email option allows you to turn voicemail messages into an email, sent directly to your inbox. This helps with better record keeping, and you can efficiently answer all customer-related queries.
Clients can leave detailed voice messages
When you simply don’t have the time to answer client queries, or need to switch off for a while, clients can leave a detailed message via voicemail. With voicemail to email services, you’re able to have a record of what your client needs, so as to deliver as fast as possible.
More time to prepare for calls
A client has called, and perhaps they need assistance with something, but you’re a little tied up. With voicemail, you’re able to be well prepared for when you return their call. This is especially beneficial when extra research is needed for more detailed feedback.
Messages can’t be lost
With a bad signal, voice messages can be distorted, making it difficult to hear what your client needs. Voicemail recordings eliminate this issue. Information can’t be lost, and the email becomes a record of the information.
Clients are never put on hold
A pet peeve that most clients have is being put on hold, which is seen as an inconvenience and a delay. Voicemail messages avoid this, and allow you the opportunity to revert to the client directly with a solution, saving them valuable time.
Prompt response time
With the various features that voicemail-to-email has to offer, one huge benefit is prompt response time between you and your clients. Today, so much of our time is spent answering calls or typing responses to emails. The voicemail-to-email inbox is a way to streamline communications. Now, you have the chance to help customers promptly, and having a rapid response time adds to your value.
There will be days when you’re swamped with work, but colleagues are available. Call hunting options help here, when the call can be answered by someone else in the department.
Call hunting is a tried and tested calling strategy. A call connects to multiple telephones until it’s answered, before eventually being transferred to voicemail. Many companies are not in favour of directing clients to voicemail - if you feel the same way, call-hunting is a good option for you.
Some providers offer an option that allows you to identify which phones to set in the sequence. These could be in the department, or if you’re working remotely, you can include your mobile or home number.
No matter your company size, you should always have a strong focus on productivity. It has been proven time and again that VoIP services can boost efficiency. Here’s how an effective VoIP provider can increase productivity:
Have total control
Your day is jam-packed with meetings, you barely have a minute to yourself, and once you’re out of meetings you have to handle so many follow-ups. Something as simple as a phone call could eat up your lunch hour, or prevent you from looking over your notes for the next meeting.
VoIP services allow you to have control over calls coming in, even if it’s just for an hour or so. We’re not saying avoid your clients, but rather award yourself the time to put your head down and focus on tasks at hand. With simple access via your computer, you can click to view voicemail messages and missed calls. With a simple click, you can decide which message to respond to first.
Easy integration
Most businesses are built to operate digitally - it’s the world we now live in. This means that everything from our sales systems to bookkeeping services are all cloud-based. VoIP services can easily integrate with these systems, and allow for seamless tracking. Now you can perform multiple functions on one platform.
This saves you so much time, and encourages collaboration amongst staff. You can streamline communications with effective VoIP functionality.
Voicemail is your friend
VoIP services meet and exceed both business and clients expectations, with advanced voicemail, improved telecommunications, and efficient automation, all of which can help increase productivity. When you're not able to pick up calls, you will be in a position to receive all messages and act on them immediately, providing greater customer service.
A primary benefit of VoIP is that it saves you money. The set-up cost is inexpensive, and it’s easy to install. VoIP adds flexibility to your business, allowing you to focus on what’s important.