VoIP Services: Changing your business phone number seamlessly

Changing your business telephone number is a daunting task, especially if you need to constantly be available to customers. So, how do you ensure a seamless switch without business interruption? VoIP services.

What is VoIP?

VoIP (voice over IP) is the transmission of voice communication over Internet Protocol (IP) networks. To get a little technical, it uses IP to connect to various private branch exchanges. The VoIP endpoints include dedicated desktop VoIP phones, softphone applications that can run on PCs, mobile devices and other WebRTC-enabled browsers.

Advantages of using VoIP?

If you're running a business, the last thing you need is an interruption. Which is why using VoIP offers the following benefits:

It's easy to install and maintain

You don't have to be tech-savvy to implement an IP line. Phones are simple to install, and there is no need to call out technicians for installation or configuration. Sometimes it’s as simple as connecting the phone to the Ethernet connection to configure the settings, or entering the online portal to set everything up.  

It's also inexpensive. If you need to add users, you can visit the online portal and add as many people as you’d like. The only thing you need to consider is your internet speed, and you should have an idea of how many user profiles will need to be set up.

Scale up or down

Whether you’re a small office or not, making sure everyone is contactable is important, especially if you’re changing numbers. So, how do you ensure everyone has their line set up immediately, without delay? Yes, you guessed it - VoIP.

Unlike traditional phone systems, it's easy to add many users. This is why VoIP services are popular - especially for its easy scalable features. For example, if you need to add some of your admin staff, there is hardly any extra cost involved. In fact, it’s as simple as logging on to the provider’s website and adding the numbers. Now, everyone is still connected and there’s no disruption to services.

Money saver

What’s the one gripe when installing new phone lines? The cost for technicians/specialists to visit the workplace for installation. In the meantime, you’re also losing potential sales while the phone lines are down. In fact, there is no predicting how long the installation could take.

VoIP services help take the unnecessary headaches out of the equation, to help you focus on the important things. The system is actually more affordable than the traditional telephone and, as mentioned previously, there is no delay while your new line is being installed. Your customers will still be able to reach you, and you’ll still be able to carry on with business operations.

It’s portable and supports other business systems

As long as you have a strong internet connection, you can take calls wherever you are. If you need to take calls after hours, the calls are diverted to your personal phone. Most VoIP services have extra features, and support other business systems. For example, your email.

Depending on the email system you’re using, you can place outbound calls through the system, and look at inbound call records. If you’re travelling, you can access and transcribe a voicemail message, sending it straight to your email to help with recording. If this is a feature you’re interested in, research a VoIP service that provides this nifty benefit.

Uninterrupted productivity

How do you continue to stay productive with the interruption of switching your phone lines? With an effective VoIP service, your productivity continues without disruption. When phone lines are being installed, there’s a downtime period that could be distracting for anyone - including you. By the time everything is set up, there’s a struggle to get back into the swing of things. With a VoIP system, there is barely time to pause. Within minutes, you’re all set to go and it’s business as usual.

It also helps with team collaboration - whether you’re a small or big team. All members are on one network, which allows for video conferencing and screen-sharing sessions.

How to find an effective VoIP service

While searching for a VoIP system when changing your business number, it’s important you find a VoIP system that will make the switch easy, and not cause any disruption to your business. Consider the following:

What are the costs?

VoIP is a cost-effective solution when you’re switching business numbers, but when you’re searching for a good service provider, you need to look at all the costs. The cost depends on your needs. Determine what you need from your system, and what you’re willing to pay. If it’s a basic VoIP system that you need (just for phone calls), then it should be inexpensive. Some service will charge a bit extra for the additional features (email, IP faxing, etc.), so be wary of these while researching. Speaking of features...

Extra features

You need to understand the service plans that are provided. Some providers will have additional features, like email recording and transcriptions, or fax services. If your business doesn’t need these features, it’s best you don’t add it. You’ll be paying an extra fee, which could be avoided. However, if you feel these features are crucial to your business, then have a look at the premium plans.

Back-up plans and bandwidth usage

In some instances, you’ll have a poor internet connection. This means that your VoIP services will be affected. When researching your options, try and determine which provider offers redundancy plans during downtime.

High-quality phone calls are reliant on bandwidth. Determine the total number of phone users in the office, the number of calls made during the day, and your internet usage. Taking all these factors into consideration will help you ascertain the bandwidth speed needed for your VoIP service.  

Support agreements

Not that you’re going to be needing support constantly - especially if you’re looking to switch numbers - If you need any questions answered, the support staff should be active and accessible, to provide answers and solve any problems within minutes.

Once you’ve selected the ideal service provider, you can begin letting your customers know that your number will be changed. For effective virtual phone solutions that work for you, Virtel UK provides the best support and service packages for any type of business. Use our number porting service while you change your number.